Administrative Support Specialist
4 weeks ago
The Administrative Assistant plays a vital role in supporting the health center staff, ensuring seamless operations and exceptional patient care. This role is responsible for scheduling appointments, greeting patients, and handling administrative tasks, all while maintaining a warm and welcoming atmosphere.
Key Responsibilities:
- Schedule appointments for the health center, ensuring efficient use of time and resources.
- Greet patients and visitors with a friendly and professional demeanor, directing them as needed.
- Answer incoming calls and respond to patient inquiries, providing timely and accurate information.
- Handle billing and payment for the health center, maintaining accurate records and resolving any issues that may arise.
- Communicate with patients, staff, and other stakeholders via phone, email, and electronic medical records, ensuring clear and effective communication.
Requirements:
- High School Diploma or equivalent required.
- Current BLS certification through American Heart Association, valid for at least 90 days after start date.
- 0-3+ years of relevant experience, with previous administrative experience preferred.
- Exceptional customer service and communication skills, with the ability to work effectively in a fast-paced environment.
- Proficiency in MS Office (Word, PowerPoint, Excel) and experience in a clinical setting a plus.
Work Environment and Physical Requirements:
- This role operates primarily in a professional medical office environment, with occasional travel required.
- The physical demands of this role include effective communication, mobility, and the ability to operate office equipment.
- Occasional lifting of office products and supplies up to 25-30 pounds may be required.
Position Type and Expected Hours of Work:
This role is considered non-exempt, with evening and weekend work possible depending on the schedule of the individual health and wellness center.
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