Professional Telephone Support Specialist

3 days ago


Rockford, Illinois, United States Family Credit Management Full time

Family Credit Management is a nationwide credit counseling agency looking for a Professional Telephone Support Specialist to join our team in Rockford, Illinois. As a full-time employee, you will provide exceptional customer service to our clients over the phone, email, and text, ensuring they receive all the benefits of our program.

In this role, you will work in a fast-paced environment, spending approximately half of your day speaking with existing clients via phone or online chat, and the remainder researching customer service issues and responding back to clients via phone, mail, or email.

To be successful in this role, you must have excellent communication skills, both verbal and written, as well as the ability to work independently while taking direction from management. The estimated salary for this position is $52,000 - $62,000 per year, depending on experience.

We offer a comprehensive benefits package, including health, dental, vision, life insurance, 401(k) retirement plan, and paid vacation.



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