Retail Engagement Coordinator

6 days ago


Rockford, Illinois, United States Sierra Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Engagement Coordinator. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience, driving customer loyalty, and leading high-performing teams.

Key Responsibilities
  • Customer Experience: Promote a highly satisfied customer experience by addressing customer concerns and issues promptly, updating associates on current customer feedback, and providing recognition and constructive feedback on cashier performance.
  • Team Leadership: Train and mentor associates on policies and procedures, assign registers and coordinate breaks to ensure optimized coverage, and maintain a clean and organized store environment.
  • Operational Excellence: Adhere to all labor laws and meal and break period policies, maintain and monitor cash controls, and execute and adhere to company directives.
  • Merchandising and Loss Prevention: Maintain and uphold merchandising standards, ensure proper and timely handling of damages and mark out of stock, and promote a safe environment.
Requirements
  • Education: High school graduate or equivalent degree preferred.
  • Availability: Available to work flexible schedule including evenings and weekends.
  • Skills: Excellent interpersonal and customer service skills, ability to train and provide direction to others, and ability to run a register and handle money.
  • Experience: Experience as a coordinator or previous retail/supervisory experience preferred.
What We Offer

We offer a competitive starting pay range of $ to $ per hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where everyone feels valued and empowered to succeed.



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