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Customer Service Representative
2 months ago
**Position Overview**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, building relationships with clients, and helping them navigate their insurance needs.
Responsibilities:
- Establish and maintain strong customer relationships through regular communication and follow-up, ensuring their needs are met and exceeded.
- Provide prompt, accurate, and friendly customer service in response to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
- Work collaboratively with the agent to establish and meet marketing goals, develop leads, schedule appointments, and identify customer needs.
- Maintain a strong work ethic with a total commitment to success each and every day.
Benefits:
- Hourly pay plus commission/bonus structure, providing opportunities for financial growth and success.
Requirements:
- Interest in marketing products and services based on customer needs and preferences.
- Excellent interpersonal and communication skills, with the ability to build strong relationships and provide clear, concise information.
- Enthusiasm for the role insurance and financial products play in helping people manage risk, recover from unexpected events, and achieve their goals.
- People-oriented and organized with a strong work ethic and ability to multitask.
- Ability to learn and adapt to new computer functions and applications, particularly Windows.
- Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
About Our Team:
We are a dynamic and customer-focused team, dedicated to providing exceptional service and support to our clients. As a member of our team, you will have the opportunity to grow and develop your skills, while making a meaningful impact in the lives of our customers.
