Restaurant Operations Manager

3 weeks ago


Pigeon Forge, United States Hard Rock International Full time
Restaurant Operations Manager

Hard Rock International is seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our cafe leadership, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.

Key Responsibilities:
  • Develop and implement strategies to drive sales growth and improve profitability.
  • Lead and manage a high-performing team of hourly staff, providing coaching, training, and development opportunities.
  • Collaborate with senior leadership to develop and implement business plans, ensuring alignment with company objectives.
  • Manage labor schedules, inventory, and other operational aspects of the cafe, ensuring efficient use of resources.
  • Partner with cross-functional teams to deliver exceptional customer experiences, meeting or exceeding brand standards.
  • Develop and maintain relationships with key stakeholders, including suppliers, vendors, and community partners.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying knowledge to drive business improvement.
Requirements:
  • 3+ years of experience in a senior operations role, preferably in a high-volume, casual-themed restaurant environment.
  • Proven track record of driving business growth, improving customer satisfaction, and developing high-performing teams.
  • Strong business acumen, with ability to analyze data, identify trends, and make informed decisions.
  • Excellent communication, leadership, and interpersonal skills, with ability to build strong relationships with diverse stakeholders.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
What We Offer:
  • Competitive compensation package, including quarterly bonus plan and generous PTO.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.


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