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Ground Transport Vendor Network Coordinator

2 months ago

Austin Texas, United States Access2Care Full time
Job Summary

This key role is responsible for overseeing all aspects of the non-emergency transportation (NET) provider network and ensuring compliance with contractual expectations.

Key Responsibilities
  • Creates and coordinates contract methodology to support service needs of the project.
  • Manages the NET provider network, including contracted transportation providers, public transit, and volunteer organizations.
  • Provides or coordinates training with new providers to ensure they understand project standards and expectations.
  • Investigates quality of transportation provider's on-time performance, driver's adherence to service requirements, and adherence to rider's level of service and/or scheduling requirements.
  • Monitors the status of provider pool and pursues contracting with other providers as needed.
  • Recruits new providers to support the project on an ongoing, year-round basis.
  • Monitors Key Performance Indicators of providers to ensure requirements of NET contract are met.
  • Performs scheduled random visits to contracted transportation providers to verify the level of service and provider adherence to contract standards.
  • Performs vehicle inspections to ensure vehicle compliance with ADA and other federal, state, and local regulatory standards.
  • Creates financial pro-forma to support negotiation of cost-effective contractual relationships for each region as assigned.
  • Creates, manages, and/or approves provider improvement plans to ensure system operates as required.
  • Responds to daily in-bound/out-bound telephone calls to facilitate explanation of payment or non-payment to providers while enhancing and maintaining strong positive customer relations.
  • Oversees all system-related enhancements and testing for impact on Iowa operations.
  • Adheres to all company policies and procedures.
Requirements
  • High School Diploma or GED required.
  • BA/BS Degree in related field preferred.
  • Prior experience in transportation operations.
  • Demonstrated experience and success in the areas of contract retention and business development.
  • Ability to effectively present information and respond to questions from groups of employees, managers, customers, and prospects.
  • Experience in contract compliance and negotiations in a transit, EMS, healthcare, or related field are preferred.
  • Prior supervisory experience preferred.
  • Prior budget experience preferred.
  • Must be proficient with Microsoft Office applications.
  • Must type 40 wpm.
  • Demonstrated knowledge of medical terminology is preferred.
  • Must have effective oral, written, and interpersonal communication skills.