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Customer Success Manager

2 months ago

Dublin, Ohio, United States Logically, Inc. Full time
About the Role

Logically, Inc. is seeking a highly skilled Customer Success Manager to drive growth and customer success within our existing customer base. As a key sales role, this position is responsible for promoting customer retention and loyalty, ensuring high customer engagement with our services and products, and effectively managing customer issues and requests.

Key Responsibilities
  • Develop and Execute Customer Success Strategies: Create and implement success roadmaps and strategies for at-risk customers, ensuring timely offboarding and onboarding processes.
  • Customer Engagement and Retention: Foster strong relationships with customers, identify expansion sales opportunities, and develop strategies to increase customer satisfaction and retention.
  • Account Management and Growth: Manage customer activity, risks, and growth opportunities in our CRM system, ensuring accurate data and timely updates.
  • Collaboration and Communication: Work closely with cross-functional teams, including Marketing, Sales, Product, Service, Finance, and Engineering, to ensure a consistent and strong customer message is embedded in processes.
  • Special Projects and Initiatives: Assist with special projects and initiatives as requested by leadership, ensuring alignment with company goals and objectives.
Requirements
  • Education and Experience: Associate's degree in management, information technology, computer science, or commensurate experience required. 1-3 years of experience in a selling, customer success, or consulting capacity for a VAR, distributor, MSP, or related vendor.
  • Skills and Qualifications: Proven track record of cross and upselling, experience working with a CRM, solid understanding of cybersecurity and managed IT services, exceptional skills in forecasting, pipeline development, reporting, and developing key performance metrics.
  • Personal Qualities: Ability to work in a team environment, demonstrate superior leadership, presentation, and planning ability, and possess excellent verbal and written communication skills.
About Logically, Inc.

Logically, Inc. is a trusted partner for over 20 years, offering cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business. We're passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving.