Practice Operations Assistant

6 days ago


Newburyport, Massachusetts, United States Mass General Brigham Full time

Mass General Brigham's Newburyport practice is seeking an experienced Practice Operations Assistant to provide administrative support to our Internal Medicine team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice and delivering exceptional patient care.

Your responsibilities will include:

  • Coordinating the check-in process and handling administrative tasks such as mail, faxes, and phone calls.
  • Providing top-notch customer service by registering patients, collecting co-payments, and responding to phone inquiries.
  • Assisting with call transfers, conferences, and parking as needed, while adhering to department protocols.
  • Using scheduling systems to create accurate appointments and oversee the waiting area.

To excel in this role, you will need:

  • A high school diploma or equivalent.
  • At least 1 year of customer service experience, preferably in a healthcare setting.
  • Bilingual skills in Spanish and English a valuable asset.

We offer a competitive salary and benefits package, including:

Salary: $43,000 - $55,000 per year, based on your level of experience.



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