Digital Production Technology Specialist

4 days ago


New York, New York, United States Facsimile Communication Industries, Inc Full time
Job Title: Digital Production Technology Specialist

The position of Digital Production Technology Specialist is available at Facsimile Communication Industries, Inc, a leading provider of office technology and IT solutions. This role requires a skilled individual with experience in troubleshooting and maintaining production level copier machines from renowned manufacturers such as Konica Minolta, Ricoh, Xerox, and Canon. The ideal candidate should have a strong background in networking and technical support, with certification in A+ or N+.

About Us:
At Facsimile Communication Industries, Inc, we pride ourselves on delivering exceptional customer service and providing our clients with the latest technology solutions. Our team of experts works closely with clients to ensure seamless integration and optimal performance of their office equipment.

Salary: $70,000 - $90,000 per annum, depending on experience.

Key Responsibilities:
  • Provide high-quality technical support to clients across the New York City metropolitan area, Long Island, and the Greater Philadelphia and Delaware Valley.
  • Communicate effectively with sales representatives to ensure client satisfaction.
  • Troubleshoot and resolve issues related to copier and printer equipment.
  • Install and connect office equipment to clients' networks.

Requirements:
  • Minimum three years of experience in a similar role.
  • Certification in A+ or N+ preferred.
  • Experience working with Fiery and/or CREO Print Controllers a plus.
  • Strong understanding of network concepts and protocols.

Benefits:
  • Competitive salary package.
  • 401k plan.
  • Full health, dental, and vision insurance.
  • Fee reimbursement for further certifications.


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