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Guest Experience Manager

2 months ago

Key West Florida, United States Brightwild Full time
About the Role

We are seeking a highly skilled Guest Experience Manager to join our team at Brightwild. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences through professional communication, problem-solving, and multi-tasking skills.

Key Responsibilities
  • Guest Communication: Coordinate all guest communication on behalf of the company, responding to inquiries, reservation calls, and in-stay guest service calls in a timely manner.
  • Customer Service: Provide assistance with general inquiries, the booking process, arrival process, remote check-ins, issue resolution, and local recommendations.
  • Work Order Management: Enter work orders and communicate with team members, departments, and service partners as necessary.
  • Emergency Support: Assist guests with remote check-in and emergencies during evening hours and on weekends, as needed.
Requirements
  • Technical Skills: Proficient in using various hardware, including laptops, tablets, and mobile devices.
  • Reliability: Possess reliable transportation and the ability to travel around the market.
  • Availability: Available to work Sunday through Saturday, early mornings, and evenings as needed.
  • Communication: Professional in all forms of communication, including email, phone calls, chat, video calls, and texts.
  • Time Management: Excellent time management skills with the ability to adapt to changing priorities and interruptions.
  • Language: Fluent in English.
Benefits
  • Full Benefits Package: Comprehensive health, dental, vision, and short & long term disability coverage.
  • 401(k) Plan: Discretionary match and paid time off policy.