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Medical Office Support Specialist
2 months ago
Position: Patient Service Representative
Grand River Medical Group is in search of a dedicated Patient Service Representative to assist with the administrative functions of our healthcare practice. This role is essential in ensuring smooth operations within our clinic.
The successful candidate will be responsible for a variety of clerical tasks, including:
- Welcoming patients upon arrival and managing the check-in process.
- Conducting patient interviews to complete necessary insurance and privacy documentation.
- Coordinating and confirming patient appointments, including cancellations and follow-ups.
- Handling incoming calls, addressing inquiries related to insurance and payments, and directing calls to the appropriate personnel.
- Updating and verifying patient information to ensure accurate billing and maintaining up-to-date records.
- Managing appointment scheduling and ensuring all procedures are correctly logged in our system.
- Performing various clerical duties to support the daily operations of the practice.
Qualifications:
- Exceptional customer service skills with a focus on patient satisfaction.
- Ability to work autonomously as well as collaboratively within a team environment.
- Friendly demeanor with a strong sense of accountability.
- High school diploma or equivalent educational background.
- Previous experience in a similar role is preferred but not mandatory; relevant training will be considered.
- Proficiency in using office equipment, including computers, telephones, and fax machines.
- Familiarity with patient scheduling systems and electronic medical records is advantageous.
What We Offer: A competitive hourly wage along with a comprehensive benefits package, including vacation time and generous company-sponsored benefits.
Grand River Medical Group is a physician-owned practice committed to providing a wide array of healthcare services. We pride ourselves on our dedicated team of professionals who support our diverse medical operations.
Grand River Medical Group is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, or disability status.
