Customer Relationship Manager

3 weeks ago


Benton, Arkansas, United States Cornerstone Building Brands Full time
About Us

Cornerstone Building Brands is a leading provider of exterior building solutions, serving both residential and commercial markets across North America. Our building products are the foundation of the communities where people live, work, and play. We're dedicated to understanding our customers' needs and delivering solutions that drive their success.

Job Description

Duties and Responsibilities
  • Communicate with prospective customers to follow up on generated leads and qualify them for our services.
  • Gather information on prospective customers' building needs and guide them through the estimating process.
  • Prepare estimates using design software and consult with drafting and engineering teams as needed.
  • Stay up-to-date on updates to building codes and standard company procedures.
  • Estimate accessory pricing using pricing spreadsheets or web-based programs.
  • Make sales presentations to customers and guide them through our company website.
  • Enter and maintain prospect data into our computer database system.
  • Follow up with customers to request clarification, assure receipt of quotes, and assess satisfaction.
  • Understand customers' needs and take their orders, providing information on purchase orders.
  • Provide pricing and job details data to order processing.
  • Respond to requests from engineering or drafting teams for clarification or changes.
  • Create change orders as needed and ensure they are returned promptly.
  • Monitor drafting times and notify customers of estimated delivery times.
Qualifications
  • 4-5 years of sales experience.
  • Social Media/Internet Sales experience required.
  • Experience in roofing sales, building, or construction products sales preferred.
  • Inside Sales experience with high lead volume a plus.
  • Excellent communication skills, verbal and written.
  • CRM experience, Dynamic preferred.
  • Basic math and computer skills required.
  • Experience working in a fast-paced sales environment.
  • Competency in Microsoft applications, including Word, Excel, and Outlook.
  • Customer service driven.
  • Attentive to detail and strong ability to multi-task.
Why Work for Cornerstone Building Brands?

We're committed to building a workplace and global community where inclusion is valued and prioritized. Our teams are at the heart of our purpose to positively contribute to the communities where we live, work, and play. We offer a range of benefits, including medical, dental, and vision benefits, PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

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