Retail Operations Coordinator

7 days ago


Victor, New York, United States Premium Brands Services, LLC Full time
Customer Service Expert Wanted

We're looking for a motivated Customer Service Expert to join our team as a Sales Lead. As a Sales Lead, you will be responsible for delivering exceptional customer experiences and supporting our store team.

Key Responsibilities:

  • Model exceptional customer service behavior and provide guidance to store associates.
  • Collaborate with store leaders to onboard and develop a high-performing team.
  • Foster a positive and inclusive store environment that makes every associate feel valued and supported.
  • Maintain the highest visual and operational standards while prioritizing customer satisfaction.
  • Utilize technology to drive a customer-centric team environment and achieve business goals.
  • Provide timely feedback and coaching to ensure every associate delivers exceptional customer experiences.
  • Develop strong relationships with colleagues and contribute to a positive team dynamic.
  • Be prepared to step into a management role when needed.

Essential Qualifications:

  • 6 months of retail sales experience (preferred)
  • Previous management experience (preferred)
  • Proficiency in using technology and operating a point-of-sale system
  • Strong communication and interpersonal skills
  • Flexibility to work varied schedules, including evenings, weekends, and holidays
  • Ability to make sound judgments and prioritize tasks effectively
  • Organizational skills and ability to delegate assignments

Benefits:

  • Discounts on merchandise from Ann Taylor and LOFT
  • Opportunities for professional growth and development within our family of brands
  • A culture of giving back through community partnerships
  • 401(k) plan

The estimated salary for this role is $65,000-$80,000 per year based on the location in Victor, NY.



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