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Client Support Specialist

2 months ago

Plano, Texas, United States Digital Matrix Systems Full time
Job Overview

Position Title: Customer Service Representative

Reports to: VP of Operations

Company Overview: Digital Matrix Systems (DMS) is seeking a dedicated and professional customer service representative to enhance our support team. This role demands a proactive individual who can deliver technical assistance to our clients effectively.

Key Responsibilities:

  • Provide exceptional customer service and ensure client satisfaction.
  • Troubleshoot and resolve common issues related to DMS products and services.
  • Identify the most efficient methods to address client inquiries.
  • Possess comprehensive knowledge of the DMS product suite to assist clients effectively.
  • Collaborate with team members to identify customer challenges and deliver technical support.

Required Qualifications:

  • Proven experience in customer service and technical support roles.
  • Ability to learn quickly, self-motivated, and a strong team player.
  • Familiarity with consumer credit bureaus is a plus.
  • High school diploma, associate degree, or GED required.
  • Ability to maintain composure in stressful situations.
  • Excellent listening and analytical skills.
  • Strong verbal communication and interpersonal abilities.

Benefits of Employment:

At DMS, our employees are highly valued and play a crucial role in our success. We offer:

  • A competitive compensation and benefits package, including tuition assistance and company-paid insurance.
  • Generous paid time off and company holidays.
  • A supportive work environment with an average employee tenure exceeding 9 years.

Employment Type: Full-Time, Exempt

Work Authorization: Candidates must be eligible to work in the US for full-time employment without restrictions.

EEO Statement: Digital Matrix Systems is an Equal Opportunity-Affirmative Action Employer. We welcome applications from all qualified individuals.

Additional Information: This job description is intended to outline the general responsibilities and requirements of the position. Duties and responsibilities may change as needed.

About DMS: Digital Matrix Systems empowers clients to harness data for informed business decisions, offering data access, advanced analytics, scoring models, and tailored consulting services.