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Senior IT Applications Development and Support Lead

2 months ago

Fort Worth, Texas, United States Yesway Full time

About Yesway:

Yesway is a leading convenience store operator with a strong presence in the Midwest and Southwest regions of the United States. With a commitment to customer satisfaction and a focus on innovation, Yesway continues to solidify its position as a top convenience retailer in the country.

Job Summary:

We are seeking an experienced IT Applications Development and Support Manager to join our team. The successful candidate will be responsible for leading the design, planning, and operation of all programs and applications, as well as providing leadership and guidance to a team of developers and application support engineers.

Key Responsibilities:

  • Provide leadership in the design, planning, and operation of all programs and applications.
  • Responsible for the delivery of development projects, maintenance, minor enhancements, and production support.
  • Manage a team of developers and application support engineers, providing coaching, mentoring, and guidance to support their development.
  • Work closely with the CTO and business units to ensure projects are tracked, communicated, and committed delivery dates are met.
  • Develop and manage department budget to ensure compliance with stated goals, guidelines, and strategic initiatives.
  • Manage vendor relationships to ensure the company is getting the best possible resources and that vendors are staying on task and on schedule with our projects.
  • Manage the design, implementation, and documentation of IT policies, procedures, and standards as it relates to software development and support.
  • Provide leadership in the development, implementation, and support of IT change management process.
  • Work closely with other IT leadership to coordinate tier II activities in the application space.
  • Independent travel may be required, and work after hours, weekends, and holidays as needed.

Requirements:

  • Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and related experience.
  • Seven to ten years' experience in a retail operations technology environment required; retail point of sale experience preferred.
  • Five to eight years' experience developing and managing people in IT support roles such as software developers and application support engineers.
  • Previous experience with SIEM solutions and ITIL processes is very important.
  • Excellent analytical and problem-solving abilities.
  • Strong presentation skills and the ability to create and maintain standard operating procedures and documenting system processes.
  • Experienced with various programming languages such as C#, PowerShell, SQL on Microsoft SQL server.

Preferred Skills and Competencies:

  • Delivers results through teamwork, best practices, always putting customers at the center.
  • Experience with ERP such as PDI.
  • Excellent written and verbal communication and customer service skills.