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Information Technology Supervisor
2 months ago
POSITION TITLE: Technology Services Manager
REPORTS TO: Group Head of IT & Operations Director
EMPLOYMENT TYPE: Full-Time, Exempt
COMPANY OVERVIEW
Maxime's is a prestigious establishment under the ownership of Robin Birley, known for his exclusive private member's clubs. The venue is designed to provide exceptional experiences for its members and guests, maintaining a tradition of excellence in service and hospitality.
ROLE SUMMARY
The Technology Services Manager will be responsible for managing IT-related incidents and tasks across Maxime's Club and its administrative offices. This role involves providing both on-site and remote technical support, coordinating visits from engineering partners, and ensuring that users are kept informed about the status of their requests. The manager will oversee applications and infrastructure based in the US, lead local aspects of global IT initiatives, and ensure that all operations align with established IT standards. Furthermore, the role includes planning and executing IT infrastructure for new locations in collaboration with business leaders to ensure timely and budget-compliant delivery.
KEY RESPONSIBILITIES
- Address IT-related incidents and tasks for US operations, including Maxime's Club.
- Provide on-site and remote IT assistance.
- Coordinate and oversee visits from engineering partners as necessary.
- Effectively manage vendor relationships.
- Keep end-users updated on the status of incidents and tasks.
- Oversee US-based applications and infrastructure, ensuring adherence to central IT standards.
- Lead and engage in local components of global IT projects.
- Maintain an updated inventory of IT equipment and assets.
- Ensure the complete delivery of all new hardware requests assigned to the IT team.
- Oversee the installation and management of IT infrastructure.
- Take initiative on additional duties that support the organization's vision and mission.
TECHNOLOGIES UTILIZED
- Tevalis (Point of Sale and inventory management)
- Sevenrooms
- Salesforce (Customer Relationship Management)
- NetSuite
- Office 365 and Microsoft Suite
- Club website and e-commerce platforms
- Microsoft Azure
- Meraki
- Cisco Infrastructure
KEY COLLABORATORS
- Chief Financial Officer
- Chief Operating Officer
- Global IT/Technology team
- Software and support partners
- IT support providers
- Local business functions and departments
- External consultants and advisors
QUALIFICATIONS
- Required
- Exceptional communication skills.
- Strong organizational abilities.
- Thorough understanding of desktop and laptop hardware.
- Experience in end-user operating system administration (Windows 10/11, MS Office Suite & Apple iOS).
- Prior experience in site IT administration and vendor management.
- Preferred
- Over 2 years of experience in an IT Service Desk environment.
- Familiarity with Microsoft Active Directory Services.
- Experience with IT ticketing systems.
- Background in IT support within the hospitality sector.
WORK ENVIRONMENT
- Flexibility in job demands and openness to completing various tasks.
- Ability to handle equipment weighing up to 50 pounds.
- Willingness to work varied hours as required by business needs.
Maxime's is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.
