Resort Operations Manager
4 days ago
We are seeking an experienced Resort Operations Manager to join our team at Sam's Family Spa. This is a unique opportunity to work in a fast-paced, family-friendly environment and contribute to the success of our desert oasis.
About the Role:
This role will be responsible for overseeing the day-to-day operations of the park, ensuring that all guests receive exceptional service and have a memorable experience. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality.
Key Responsibilities:
• Guest Services:
- Greet and welcome guests upon arrival, providing information about park amenities and local attractions.
- Assist with check-in and check-out procedures, ensuring a smooth and efficient process.
- Address guest inquiries and concerns promptly and professionally, striving for resolution.
- Maintain a clean and welcoming environment throughout the park.
- Assist with the day-to-day operations of the park, including site assignments, maintenance requests, and event coordination.
- Oversee park staff, ensuring adherence to company policies and procedures.
- Monitor park facilities, equipment, and grounds, addressing any maintenance issues promptly.
- Assist with inventory management and purchasing.
- Assist with financial tasks, such as processing payments, managing petty cash, and preparing reports.
- Monitor park revenue and expenses, identifying opportunities for cost savings and revenue growth.
- Assist with marketing initiatives to attract new guests and promote the park's amenities.
- Handle reservations and inquiries, ensuring accurate record-keeping.
- Implement and enforce park rules and regulations to maintain a safe and secure environment.
- Respond to emergencies and incidents in a timely and effective manner.
Estimated Salary: $60,000 - $80,000 per annum,
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• A fun and supportive team culture.
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