Resort Operations Manager

4 days ago


Desert Hot Springs, California, United States SAM'S FAMILY SPA Full time
Job Title: Resort Operations Manager

We are seeking an experienced Resort Operations Manager to join our team at Sam's Family Spa. This is a unique opportunity to work in a fast-paced, family-friendly environment and contribute to the success of our desert oasis.

About the Role:
This role will be responsible for overseeing the day-to-day operations of the park, ensuring that all guests receive exceptional service and have a memorable experience. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality.

Key Responsibilities:
• Guest Services:
  • Greet and welcome guests upon arrival, providing information about park amenities and local attractions.
  • Assist with check-in and check-out procedures, ensuring a smooth and efficient process.
  • Address guest inquiries and concerns promptly and professionally, striving for resolution.
  • Maintain a clean and welcoming environment throughout the park.
• Operations:
  • Assist with the day-to-day operations of the park, including site assignments, maintenance requests, and event coordination.
  • Oversee park staff, ensuring adherence to company policies and procedures.
  • Monitor park facilities, equipment, and grounds, addressing any maintenance issues promptly.
  • Assist with inventory management and purchasing.
• Financial Management:
  • Assist with financial tasks, such as processing payments, managing petty cash, and preparing reports.
  • Monitor park revenue and expenses, identifying opportunities for cost savings and revenue growth.
• Marketing and Sales:
  • Assist with marketing initiatives to attract new guests and promote the park's amenities.
  • Handle reservations and inquiries, ensuring accurate record-keeping.
• Safety and Security:
  • Implement and enforce park rules and regulations to maintain a safe and secure environment.
  • Respond to emergencies and incidents in a timely and effective manner.

Estimated Salary: $60,000 - $80,000 per annum,

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• A fun and supportive team culture.
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