Luxury Resort Operations Director

1 week ago


Palm Desert, California, United States SkyBridge Luxury & Associates Full time

SkyBridge Luxury & Associates is a renowned hospitality partner, proud to collaborate with an ultra-luxury resort in the Palm Springs area. We are seeking a seasoned Luxury Resort Operations Director who will drive operational excellence and foster an unparalleled guest experience.

About the Role

The ideal candidate will provide strategic leadership for daily operations, overseeing departments such as Food & Beverage, Security, Rooms, Engineering, and Spa. This individual will be responsible for driving operational efficiency, promoting team development, and enhancing guest satisfaction while meeting financial objectives.

Key Responsibilities

  • Directly oversee and coordinate operations across all departments to ensure seamless guest experiences.
  • Implement and maintain luxury service standards, including Forbes, across all departments.
  • Monitor day-to-day operations to identify challenges and implement solutions, ensuring consistency and excellence.
  • Collaborate with department heads to set goals, monitor progress, and address areas of improvement.

Guest Experience

  • Champion guest satisfaction initiatives, ensuring all teams deliver personalized, world-class service.
  • Act as the face of the resort, engaging with VIP guests to anticipate and exceed their needs.
  • Analyze guest feedback and implement strategic changes to improve satisfaction scores.

Financial Oversight

  • Develop, manage, and monitor departmental budgets to align with financial goals.
  • Analyze P&L statements and other financial reports to ensure profitability and cost efficiency.
  • Identify revenue-generating opportunities and implement strategies to drive profitability.

Estimated Salary: $120,000 - $150,000 per year



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