Technical Support Specialist

4 days ago


Lakeville, Minnesota, United States C4 Technical Services Full time

C4 Technical Services is seeking a skilled Technical Helpdesk Specialist to join our team. As a Technical Helpdesk Specialist, you will be responsible for ensuring proper computer operation for end-users, receiving and prioritizing requests, and actively resolving issues. Your duties will include managing and prioritizing assigned requests, escalating tickets to Tier II support when necessary, and performing preventative maintenance on workstations and peripherals. You will also be responsible for providing exceptional customer service, working in a team-oriented environment, and maintaining a high level of analytical and problem-solving skills. If you have a basic knowledge of computer hardware, experience with Microsoft Windows operating systems, and application support experience with Microsoft Office, we encourage you to apply. You will be required to work occasional evenings and weekends, and some travel may be necessary for offsite user support. If you are highly self-motivated, directed, and have exceptional written and oral communication skills, we want to hear from you.



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