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Senior Technical Support Specialist

2 months ago

Lakeville, Minnesota, United States Oceanic Solutions Full time
About the Role

We are seeking a highly skilled Senior Support Engineer to join our Service Desk team at Oceanic Solutions. As a key member of our technical support team, you will be responsible for providing expert-level technical support and resolving complex customer issues.

Key Responsibilities
  • Provide technical support and solutions to customers at a senior level
  • Analyze and diagnose technical challenges, and implement effective resolutions
  • Communicate professionally with customers to assist with problem-solving and offer solutions
  • Document customer inquiries and solutions to improve the support process
  • Train and support colleagues and customers in our IT solutions
Requirements
  • Successful completion of training or a degree in the IT field, with at least three years of professional experience in a similar position
  • Experience in supporting data center operations, including storage, compute, and backup
  • Excellent communication skills and a customer-centric approach
  • Reliability, structure, and strong problem-solving skills
  • Familiarity with ITIL and proficiency in German and English
What We Offer
  • Flat hierarchies and a transparent company culture
  • Paid training opportunities for personal development
  • A modern company building with a collaborative environment