Leasing Consultant

We are seeking a skilled Leasing Consultant to join our dynamic team at Avenue5 Residential, LLC. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals.

Key Responsibilities:

• Provide exceptional customer service to prospective and current residents, ensuring a quality living experience.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Ensure model apartments are in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follow up with all prospective residents via phone, mail, or email.
• Convert phone traffic into scheduled appointments with prospective residents to tour the property.
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents.
• Complete weekly leasing reports in an accurate and timely fashion.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need to be repaired.
• Assist with processing work order requests for residents and ensure work is completed in a timely manner.
• Support management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities to increase resident retention.
• Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Requirements:

• High school diploma required.
• Minimum of one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.

Skills and Requirements:

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver's license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Scheduling:

• Required to maintain a regular schedule, which may require working overtime, weekends, and non-traditional holidays.
• May be required to be on-call and aid during staffing deficiencies on-site.

Environment:

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in different regions).
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
• Potential exposure to communicable diseases through frequent contact with the public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds.
• Ability to walk around the property several times daily (up to 10 miles a day).
• Ability to walk on uneven surfaces.
• Ability to climb several flights of stairs several times daily.
• Hearing and visual ability to observe and detect signs of emergency required.
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
• Ability to use standard maintenance equipment.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.