Medical Service Support Specialist

6 days ago


Santa Fe, New Mexico, United States HME Specialists LLC Full time
About the Role

At HME Specialists LLC, we're looking for a skilled and empathetic Customer Service Representative to join our team in Santa Fe, New Mexico. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service and support to our patients and families.

Key Responsibilities:
  • Responding to customer inquiries, resolving issues, and escalating complex cases to management as needed
  • Processing customer orders, maintaining accurate records, and collaborating with cross-functional teams to ensure seamless delivery of medical equipment and services
  • Developing and implementing effective solutions to improve customer satisfaction and experience

Requirements:
  • High school diploma or equivalent required; degree in a related field preferred
  • 2+ years of experience in a customer-facing role, preferably in the medical industry
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Our Company Culture:

We value our employees' contributions and offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.



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