Director of Retail Operations
14 hours ago
**Job Overview:**
WHSmith North America seeks an experienced Senior Director to lead the development and implementation of integrated systems and infrastructure that enhance operational efficiency and drive innovation across retail locations and corporate functions. This senior leadership role will oversee the development of technology solutions that support business objectives, improve store operations, and optimize the customer experience.
**Key Responsibilities:*** Strategic Leadership: Develop and execute a comprehensive technology strategy that aligns with overall business objectives, enhancing customer engagement and operational efficiency in stores.
* Technology Innovation: Identify, evaluate, and implement cutting-edge technologies that improve the in-store experience, including point-of-sale systems, inventory management tools, and customer engagement platforms.
* Team Development: Build and lead a high-performing team of technology professionals, fostering a culture of innovation, collaboration, and continuous improvement.
* Cross-Functional Collaboration: Partner with marketing, operations, and supply chain teams to ensure technology solutions are integrated seamlessly into all aspects of the business.
* Vendor Management: Establish and maintain relationships with technology vendors and service providers to ensure effective implementation and support of systems.
* Budget Management: Oversee the technology budget, ensuring that resources are allocated efficiently to support initiatives that drive business value.
* Data Analytics: Utilize data analytics to assess the performance of technology initiatives and drive decision-making, enhancing store operations and customer experience.
* Change Management: Lead change management efforts associated with new technology implementations, ensuring effective training and support for store associates.
* Compliance and Security: Ensure all technology systems comply with industry standards and regulations, maintaining a secure environment for customer and company data.
**Requirements:*** Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred.
* 10+ years of experience in technology leadership roles within the retail industry, with a strong focus on store operations and technology integration.
* Proven track record of successfully implementing technology solutions that enhance customer experience and drive business results.
* Strong understanding of retail technology trends, including self-checkout, omnichannel strategies, mobile payments, and customer relationship management systems.
* Exceptional leadership and team-building skills, with the ability to motivate and inspire diverse teams.
* Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels of the organization.
* Strong analytical and problem-solving skills, with a data-driven mindset.
* Experience managing large-scale budgets and vendor relationships.
**About WHSmith North America:**
Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
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