Receptionist for Shore Lodge

3 weeks ago

McCall, Idaho, United States Shore Lodge Whitetail LLC Full time

POSITION OVERVIEW:


The Front Desk Coordinator plays a vital role in delivering exceptional service to guests at Shore Lodge and Whitetail. This position supports the Front Desk Supervisor in ensuring that all visitors are warmly welcomed, informed, and provided with comprehensive details about room accommodations and dining options.

With a focus on enthusiasm, this role involves collaboration with various departments within Shore Lodge and Whitetail, including managing room bookings, spa services, outdoor activities, concierge assistance, transportation, dining, and more.

As an ambassador for Shore Lodge and Whitetail, engaging with guests at every opportunity is essential to creating a memorable and positive lodging experience.


KEY RESPONSIBILITIES:

  • Facilitate guest registration and assist with check-in procedures and resort orientation.
  • Accommodate special requests and facilitate amenity arrangements as needed.
  • Process reservations accurately from incoming inquiries.
  • Complete necessary daily reports and logs.
  • Maintain a clean and presentable lobby and front desk area.
  • Handle billing processes at the conclusion of guest stays.
  • Provide accurate information regarding local attractions, hotel amenities, and directions.
  • Manage multiple phone lines and direct calls appropriately.
  • Adapt to a dynamic work environment while maintaining composure under pressure.
  • Utilize various software programs to manage guest stays and schedule activities.
  • Adhere to cash handling, credit, and check cashing policies.
  • Assist guests in resolving issues and finding satisfactory solutions.
  • Act as a bellman when necessary to provide requested services.
  • Deliver outstanding customer service to guests, club members, and colleagues.
  • Follow company policies, procedures, and standards diligently.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Minimum of 1 year of relevant experience in a similar hospitality environment.
  • Strong problem-solving skills and sound judgment.
  • Proficiency in Microsoft Office applications, including Outlook and Internet navigation.
  • Excellent multitasking abilities and organizational skills.
  • Exceptional customer service skills are essential.
  • Effective communication skills, both verbal and written.
  • Prior experience in Front Desk, Reservations, or Guest Services at a comparable property is preferred.
  • Experience with lodging software is a plus.

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