Systems Administrator

3 days ago

Omaha, Nebraska, United States Heartland Family Service Full time
Job Overview

At Heartland Family Service, we are committed to building a culture that is trauma-informed and values diversity and inclusion. This approach enables better service delivery and innovation, as it encourages employees to bring their unique experiences and perspectives to the workplace.

Trauma-informed care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. It also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and you thrive in a fast-paced, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

Key Responsibilities

  • Design and implement quality IT system infrastructure and solutions to support the agency's services.
  • Develop and maintain existing systems infrastructures, including hardware, OS, and software updates/upgrades.
  • Develop and administer disaster recovery systems and business continuity plans in coordination with the Director of Technology.
  • Manage virtualization and storage infrastructure, including VMware and Hyper-V technologies and SAN/NAS solutions.
  • Deploy, support, and maintain email infrastructure, including email routing, filtering, and security solutions.
  • Deploy and support the agency's cloud deployments, including Microsoft 365/Office 365 and Google Workspace.
  • Implement, administer, and manage the organization's PKI, including internal and external certificates.
  • Manage the agency intranet site, including updates, upgrades, changes to site design, and other content and non-content related changes.
  • Collaborate with the IT team, provide training, share knowledge and skills, and serve as 3rd-level escalation support on systems issues.
  • Develop and update documentation for systems and solutions.
  • Support the team in efficiency and process, including implementing and training on tools for remote support and management.
  • Administer and manage endpoint devices, including desktop computers, laptops, and phones.
  • Identify security concerns and implement security solutions and procedures to mitigate risk.
  • Administer and maintain the phone system.
  • Administer and manage database systems.
  • Participate in on-call rotation for after-hours emergency support calls.

Requirements

  • 4+ years of work experience or a bachelor's degree in a technology or related field.
  • Previous Windows Server support and helpdesk experience.
  • Valid driver's license and acceptable driving record.
  • Ability to lift up to 50 lbs.
  • Dependability and punctuality regarding scheduling and attendance.

Preferred Knowledge/Experience

  • Computers and peripherals.
  • Computer and server hardware.
  • Windows desktop and server administration.
  • Business continuity and disaster recovery solutions.
  • Private key infrastructure.
  • SQL Server.
  • SharePoint.
  • Microsoft 365/Office 365 administration.
  • Hyper-V virtualization.
  • SMTP and email flow.
  • Active Directory and Group Policy.
  • Phone system administration.
  • Command line administration.
  • Networking basics.
  • IT help desk.
  • Customer service.

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