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Healthcare Service Coordinator

2 months ago

New York, New York, United States Village Care Full time

Position Overview: Care Coordinator

Company: VillageCareMAX


VillageCareMAX is seeking a dedicated professional for a Full-Time position focused on assisting care managers and members in the coordination of services and requests. The Care Coordinator will be responsible for authorizing services in accordance with the care plan and ensuring that these services are effectively initiated and delivered. Key responsibilities include:

  • Addressing inquiries from members and providers concerning health insurance, benefits, eligibility, and authorization processes.
  • Establishing communication with the care management team, provider relations department, and external service providers to fulfill member needs.
  • Documenting, tracking, and following up with the care management team regarding all member service requests.
  • Conducting monthly member outreach and maintaining accurate documentation in the electronic health record system.
  • Supporting the maintenance of documentation, logs, and data entry to oversee activities and outcomes related to Medicare billable services.
  • Reporting any member dissatisfaction and grievances as necessary.
  • Engaging in special projects and performing additional duties as assigned.

We encourage individuals with 3+ years of relevant experience to apply. A high school diploma is required. Strong communication skills, organizational abilities, and problem-solving aptitude are essential for success in this role. Bilingual skills are highly preferred.


Working at VillageCare offers numerous advantages. If you appreciate being part of a collaborative environment and value a competitive benefits package along with attractive compensation, we would be interested in discussing this opportunity with you.

  • Benefits include a comprehensive PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision coverage, HRA/FSA options, Education Reimbursement, Retirement Savings 403(b), Life & Disability insurance, Commuter Benefits, Paid Family Leave, and additional employee discounts.

VillageCare is committed to providing a diverse range of at-home and community-based services, as well as managed long-term care options tailored to meet individual needs, promoting the highest level of independent living possible. We are dedicated to achieving superior outcomes in quality healthcare.


VillageCare is an Equal Opportunity Employer.

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