Senior Customer Support Coordinator
5 days ago
At Quick Holdings LLC, we are seeking a highly organized and communicative Senior Customer Support Coordinator to join our Client Services team. This is a full-time position with a competitive salary of $55,000 - $65,000 per year.
The ideal candidate will possess excellent administrative skills, strong problem-solving abilities, and the ability to work effectively in a team environment.
About the Role:
- This role involves providing administrative support to the Client Services Director and team members, including generating and reviewing critical internal/external reports.
- You will be responsible for resolving service tickets submitted by clients based on their impact on the business.
- Excellent communication and problem-solving skills are essential for maintaining client satisfaction.
- You will also serve as a backup to the Client Services team, handling incoming calls, routing calls to the appropriate employee, and distributing messages as needed.
Requirements:
- A high school diploma or equivalent is required.
- Strong computer and word processing skills, working with Microsoft Suite, are essential.
- Experience with Excel and PowerPoint is a must, with the ability to learn new processes quickly.
- Dependability, punctuality, and the ability to lift 50lbs are necessary.
- Excellent communication skills, both written and verbal, are crucial for success in this role.
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