Senior Customer Support Coordinator

5 days ago


Wayne, New Jersey, United States Quick Holdings LLC Full time

At Quick Holdings LLC, we are seeking a highly organized and communicative Senior Customer Support Coordinator to join our Client Services team. This is a full-time position with a competitive salary of $55,000 - $65,000 per year.

The ideal candidate will possess excellent administrative skills, strong problem-solving abilities, and the ability to work effectively in a team environment.

About the Role:

  • This role involves providing administrative support to the Client Services Director and team members, including generating and reviewing critical internal/external reports.
  • You will be responsible for resolving service tickets submitted by clients based on their impact on the business.
  • Excellent communication and problem-solving skills are essential for maintaining client satisfaction.
  • You will also serve as a backup to the Client Services team, handling incoming calls, routing calls to the appropriate employee, and distributing messages as needed.

Requirements:

  • A high school diploma or equivalent is required.
  • Strong computer and word processing skills, working with Microsoft Suite, are essential.
  • Experience with Excel and PowerPoint is a must, with the ability to learn new processes quickly.
  • Dependability, punctuality, and the ability to lift 50lbs are necessary.
  • Excellent communication skills, both written and verbal, are crucial for success in this role.


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