Executive Director of Entertainment Operations
4 days ago
Executive Director of Entertainment Operations
At Bowlero Corporation, we're looking for a skilled Executive Director of Entertainment Operations to oversee the day-to-day operations of our entertainment centers. As a key member of our management team, you'll be responsible for ensuring that our centers provide an exceptional guest experience, while also driving revenue growth and profitability.
Key Responsibilities:
- Develop and implement financial operational plans and budgets to achieve center financial goals
- Manage center operations, including scheduling, planning, and organizing, and communicating effectively with your team
- Supervise and direct regular training for all staff members to ensure their proficiency in guest service, food & beverage operations, loss prevention, and company operating standards
- Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction
- Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
- Achieve and maintain overall guest service goals, ensuring that customer complaints are resolved appropriately and that our guests are completely satisfied
Requirements:
- 5+ years of management experience
- Bachelor's degree
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong team player with exceptional people development skills
- Customer service pro with knowledge of POS register systems and solid communication skills
About Bowlero Corporation:
Bowlero Corporation is a leading entertainment company with over 350 entertainment destinations spanning North America. We're committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for our associates. If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.
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