Client Intake Coordinator

4 weeks ago


Phoenix, Arizona, United States The World Egg and Sperm Bank Full time
Job Overview:

The World Egg and Sperm Bank is a pioneering leader in the industry since 2004, seeking a dedicated Client Intake Coordinator to enhance our donor intake process. As a critical team member, you will manage initial donor interactions, maintain accurate records, and ensure a smooth and professional experience for all parties involved. This role requires a balance of administrative proficiency, exceptional communication skills, and a keen eye for detail.

Key Responsibilities:
  • Database Management: Oversee and maintain the database for initial donor screening, ensuring accuracy and completeness.
  • Communication: Manage daily email, phone, and text communications with donors, addressing inquiries and providing support.
  • Appointment Scheduling: Coordinate and schedule donation appointments, optimizing the donor experience.
  • Documentation: Provide and manage necessary paperwork for donors during check-in and assist with additional documentation.
  • Administrative Support: Perform other administrative tasks to support the team and ensure smooth operations.
Minimum Qualifications:
  • Bachelor's Degree: Preferred but not required.
  • Proven Experience: In a similar administrative role.
  • Effective Communication: Verbal and written communication skills.
  • Technical Proficiency: Intermediate to expert-level proficiency with MS Office (Word, Excel, PowerPoint).
  • Phlebotomy Certification: Or experience in drawing blood.
  • Willingness to Train: Willingness to undergo training in Phlebotomy if not already certified, is required.
Skills:
  • Problem-Solving: Ability to address and resolve practical issues efficiently.
  • Technical Proficiency: Skilled in using office software and managing data accurately.
  • Time Management: Strong organizational skills focusing on managing multiple tasks and meeting deadlines.
  • Attention to Detail: High accuracy and attention to detail in all aspects of the role.
Personal Attributes:
  • Customer-Focused: Excellent interpersonal skills with a commitment to delivering exceptional service.
  • Reliable: Punctual and dependable, with a strong work ethic.
  • Adaptable: Flexible and able to adjust to changing priorities and demands.
  • Professional: Maintains a polished, professional demeanor at all times.
Additional Benefits:
  • Competitive Hourly Rate: Starting at $22.00 per hour.
  • Comprehensive Benefits Package: Including 401(k) with matching, dental, health, vision, and life insurance, and paid time off.
Work Schedule:
  • Monday – Friday: 6:00 am – 2:30 pm.
Additional Information:
  • U.S. Employment Status: Must have U.S. employment status and reside in Arizona.
  • Full-Time Position: Position is full-time and in-person.
  • Bilingual Skills: Bilingual skills are a plus but not necessary.


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