Patient Service Representative
2 days ago
CITYMD is a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care.
We serve millions of patients in traditional practices, patients' homes, and virtually through our operating companies.
Job DescriptionThe Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CITYMD.
This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person.
The PCR is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient.
Essential Functions/Responsibilities- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately entering/updating patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating, and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
- A High School Degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office, or retail environment) preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients, and other staff members
- Bilingual language skills required or preferred based on site location
Ability to sit and stand for periods of time. Heavy computer use required.
Total Rewards at CITYMDOur team members are essential to our mission to reshape healthcare through the power of connection.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity EmployerCITYMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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