Customer Service Representative
3 weeks ago
The Customer Service Representative I is responsible for providing exceptional customer service to Housing Choice Voucher Program participants, landlords, and the general public. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Respond to incoming inquiries and requests from customers, landlords, and the general public in a timely and courteous manner.
- Identify, research, and resolve customer inquiries using information provided by the customer database records and other resources.
- Review and accept incoming documents as necessary, ensuring accurate sorting and preparation for pickup by respective teams.
- Escalate critical or emergency issues to team lead, manager, or director for follow-up and resolution.
Requirements:
- Some college with coursework in Business Administration or Human Services required.
- Bachelor's Degree with concentration in social work, human/social services, or related field required.
- 3+ years' experience with social services programs in a case management capacity.
Working Conditions:
This role requires working in an office environment with frequent bending, stooping, reaching, and prolonged sitting. Regular lifting of up to 2lbs may be required. Talantage, LLC is committed to presenting candidates that contribute to an organization's culture of inclusivity and its commitment to diversity in the workplace. We are proud to be an equal opportunity employer.
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Customer Service Representative
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