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Patient Service Representative

2 months ago

Marshall, Missouri, United States Fitzgibbon Hospital Full time
About the Role

Fitzgibbon Hospital is seeking a compassionate and self-driven Patient Service Representative to join our Referrals Management team. As a key member of our Patient Registration Team, you will play a vital role in ensuring the smooth and efficient processing of patient referrals.

Key Responsibilities
  • Provide exceptional customer service to patients and their families, ensuring a positive experience throughout their interaction with our hospital.
  • Manage and coordinate patient referrals, ensuring accurate and timely processing of all referrals.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Utilize strong problem-solving skills to resolve complex issues and concerns.
  • Maintain accurate and up-to-date records, ensuring compliance with regulatory requirements.
Requirements
  • High School Diploma or equivalent required.
  • Preferred 1 year of customer service experience, with a focus on healthcare or insurance.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to multitask and prioritize tasks, with a focus on accuracy and attention to detail.
About Fitzgibbon Hospital

Fitzgibbon Hospital is a non-profit community hospital dedicated to providing high-quality healthcare services to the communities we serve. Our mission is to improve the health of our community, and we are committed to delivering exceptional patient care and service.