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Welcome Center Representative

2 months ago

MagstattleBas, Grand Est, United States The Salvation Army Central Territory Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Member Services Associate. This role is responsible for delivering exceptional hospitality and ensuring a seamless experience for our members and guests.

Key Responsibilities
  • Provide World-Class Hospitality: Deliver exceptional customer service to members and guests, ensuring a positive and welcoming experience.
  • Execute Daily Operations: Manage the day-to-day activities of the Welcome Desk, including guest check-in, member retention efforts, and activity sales.
  • Upsell Programming: Utilize exceptional customer service skills to promote programming and services to members and guests, driving engagement and revenue growth.
  • Contribute to Team Sales Efforts: Collaborate with the team to meet membership goals and drive activity engagement.
  • Ensure Knowledge and Communication: Maintain thorough knowledge of Kroc Center membership and programs, communicating this information to members and guests in a clear and concise manner.
  • Assist with Member Retention: Engage in proactive member retention efforts, including calling new and past members to ensure a positive experience.
  • Conduct Informative Tours: Provide informative tours to the public, ensuring knowledge of center policies and procedures.
  • Ensure Confidentiality and Timeliness: Maintain confidentiality and ensure timely completion of tasks and duties.
  • Report Customer Concerns: Report customer concerns and requests to the appropriate departmental supervisor, following up to ensure service is complete.
  • Assist with Emergency Situations: Assist security and management with emergency situations, completing incident report forms as directed.
  • Manage Revenues and Operations: Collect membership fees, sell day passes, gift cards, and issue guest passes, ensuring revenues are handled according to policies and procedures.
  • Ensure Cleanliness and Organization: Maintain a clean and organized Welcome Desk and assigned common spaces, performing light maintenance as needed.
Requirements
  • Education and Experience: High school diploma or general education degree (GED) and at least two (2) years of related experience in customer service.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to maintain effective working relationships.
  • Technical Skills: Intermediate skills in Microsoft software, including Word, Excel, PowerPoint, and Access.
  • Flexibility and Adaptability: Exceptional flexibility and ability to work on multiple projects or tasks simultaneously.
  • Administrative Skills: Administrative skills, including utilization of standard office equipment, data entry, 10-key, attention to details, and filing.
  • Computer Knowledge: General computer knowledge to access payroll, timekeeping, and personal data via a web-based system.
  • Collaboration and Teamwork: Ability to collaborate and work within a team.
  • Attention to Detail and Problem-Solving: Attention to detail, creative problem-solving, and conflict resolution skills.
  • Confidentiality and Discretion: Demonstrated ability to handle confidential matters and maintain discretion.
  • Independent Judgment: Strong independent judgment and decision-making skills.
Working Conditions

The work environment is in a community center setting with light to moderate traffic and noise levels.

Equal Opportunity Employer

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.