Restaurant Operations Manager

2 weeks ago


Kansas City, Kansas, United States BORDERTOWN INDIGO SKY CASINOS Full time
Restaurant Supervisor Job Description

We are seeking a highly skilled Restaurant Supervisor to join our team at Indigo Sky Casino in Wyandotte, OK. As a key member of our food service team, you will be responsible for ensuring exceptional guest experiences and maintaining high standards of food quality, cleanliness, and sanitation.

Key Responsibilities:
  • Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in cost, employee retention, guest service, and satisfaction.
  • Ensure food and beverage products meet standards and make appropriate changes when necessary.
  • Assist the manager with preparing schedules and assist with cashier functions, including voids and overrides.
  • Build relationships with customers and resolve customer complaints in a professional and courteous manner.
  • Prepare prep lists, enforce appearance standards, and train/coach employees to perform their responsibilities.
  • Handle corrective action when necessary and assist the manager with ensuring timely and accurate performance appraisals.
  • Continually strive to develop your staff in all areas of managerial and professional development.
Requirements:
  • Above average oral communication skills and excellent customer service skills.
  • Problem-solving capability and high capacity for learning.
  • Minimum of 3-5 years restaurant management experience and computer skills.
  • Prior knowledge of food and preparation and presentation.
  • Ability to multi-task in a fast-paced environment and obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

We maintain an alcohol/drug-free workplace and require the ability to work in a fast-paced environment with high noise levels and bright lights. Must be able and willing to work nights, weekends, and holidays as needed.



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