Restaurant Manager

1 week ago


Kansas City, Kansas, United States BORDERTOWN INDIGO SKY CASINOS Full time
Restaurant Supervisor Job Description

We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Indigo Sky Casino. As a key member of our food and beverage operations, you will be responsible for ensuring exceptional customer service, maintaining high standards of food quality and cleanliness, and leading a team of staff to achieve our business objectives.

Key Responsibilities:
  • Oversee the planning, organization, and training of staff to achieve cost, employee retention, guest service, and food quality objectives.
  • Ensure food and beverage products meet our high standards and make necessary adjustments.
  • Assist the manager with scheduling, cashier functions, and customer complaints.
  • Build relationships with customers and resolve issues in a professional manner.
  • Prepare prep lists, enforce appearance standards, and train/coach employees.
  • Handle corrective action and ensure timely and accurate performance appraisals.
  • Motivate the team and maintain high morale.
  • Adhere to regulatory, departmental, and company policies in an ethical manner.
  • Participate in candidate selection, terminations, performance reviews, transfers, and disciplinary actions.
Requirements:
  • Above average oral communication skills.
  • Excellent customer service skills.
  • Problem-solving capability.
  • High capacity for learning.
  • High school diploma/GED required.
  • Minimum 3-5 years restaurant management experience.
  • Computer skills and prior knowledge of food preparation and presentation.
  • Ability to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.
Work Environment:

We maintain an alcohol/drug-free workplace. You must be able to work in a fast-paced environment and perform in casino operations containing smoke and second-hand smoke with high noise levels and bright lights. Must be able and willing to work nights, weekends, and holidays as needed.



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