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Operations Manager
2 months ago
Orange Connex is seeking a highly skilled Operations Manager to lead our warehouse and fulfillment operations in New Jersey. As a key member of our team, you will be responsible for managing the local warehouse and ensuring seamless execution of our e-commerce fulfillment processes.
Key Responsibilities- Warehouse Management: Oversee the daily operations of our warehouse, including inventory management, stock control, and order fulfillment.
- Performance Management: Drive service excellence and continuous improvement by monitoring key performance indicators (KPIs) and implementing process optimizations.
- Cost Efficiency: Collaborate with cross-functional teams to optimize costs and improve operational efficiency.
- Inventory Management: Develop and implement effective inventory management strategies to minimize stockouts and overstocking.
- Order Fulfillment: Ensure timely and accurate order fulfillment, including unloading, inspection, stacking, and outbound processing.
- Supply Chain Collaboration: Work closely with our COE team to manage last-mile carriers, investigate service failures, and implement solutions.
- Exception Management: Identify and resolve operational exceptions to ensure seamless end-to-end fulfillment processes.
- Process Optimization: Collaborate with cross-functional teams to identify and implement process improvements, driving operational excellence.
- Supplier Relationship Management: Build and maintain strong relationships with local suppliers to drive performance and improve operational efficiency.
- Experience: At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
- Cross-Cultural Communication: Multinational company work and cross-cultural communication experience.
- Technical Skills: Strong Microsoft Office and organizational skills.
- Language Skills: English, both oral and written skills. Mandarin desirable.
- Soft Skills: Strong communication and coordination skills, experience working in/with an outsourced service provider, strong KPI management and project management capabilities, analytical & problem-solving capability, detail focus, excellent teamwork spirit, strong self-driving and creative thinking, detail-oriented, good analysis skill, high sense of responsibility, and ability to work under pressure and in a challenging environment.
