Customer Experience Associate

21 hours ago


Charlotte, North Carolina, United States Jenis Splendid Ice Creams LLC. Full time
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We're devoted to making better ice creams and bringing people together.

At our heart are our scoop shops, where we offer unique ice cream flavors made from high-quality ingredients. Our team members are passionate about providing world-class customer service and creating a welcoming atmosphere for our customers.

Salary and Benefits

We offer competitive hourly rates + tips, starting at an estimated $21.39 per hour* in North Carolina.

*This estimate is based on 2024 base pay rate, plus 2023's hourly tip average. Actual customer tips may vary.

In North Carolina, if your average hourly earnings fall below $15 per hour in a two-week pay period, we'll add the difference to your paycheck so that your average hourly earnings reach $15 per hour for that pay period.

Job Description

This role involves leading shifts, performing limited executive functions, including inventory management and handling deposits. You'll act as a coach and role model for our shop team, ensuring they have the skills and knowledge needed to deliver exceptional customer experiences.

You'll report directly into a Shopkeeper or Shopkeeper Apprentice and receive specialized training in daily operations, with a focus on coaching Ambassadors and communicating effectively with leadership.

This role requires a strong work ethic, excellent judgment, and a passion for customer service. If you're a reliable and positive communicator who can handle pressure with ease, we'd love to hear from you.



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