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Sales Associate
2 months ago
Forever 21 is a leading global fast fashion retailer with a strong presence in the US market. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility. We offer high-style designs and fashion basics with compelling values and a dynamic store environment.
Responsibilities- Provide exceptional customer service by creating a welcoming environment and responding to customer inquiries and needs.
- Proactively seek opportunities to deliver a great customer experience and assist in the location, availability, and selection of merchandise.
- Use basic selling techniques to engage with customers and introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
- Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking) and complete sales transactions and maintain proper accountability at registers.
- Process merchandise returns and exchanges courteously and under company guidelines.
- Speak positively about the brand, customers, and team members and demonstrate initiative, teamwork, and ownership in every interaction.
- Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations.
- Assist in daily store recovery, before, during, or after store opening hours.
- Adhere to company policies, procedures, and loss prevention practices.
- Share feedback and ideas with management to improve store processes.
- Adapt to a changing environment and manage multiple tasks.
- Provide support for all cross-functional departments.
- Must be at least 16 years of age.
- Minimum of one year of retail sales experience and previous cash handling experience is preferred.
- Must be energetic and charismatic.
- Must have strong communication, organizational, and time management skills.
- Must have excellent interpersonal skills and act with integrity and business maturity.
- Must be able to complete sales transactions in the POS register system.
- Must be available to work a flexible schedule, including evenings, weekends, and holidays.
- Must be able to spend up to 100% of working time standing and walking.
- Must be able to lift and carry up to 50 lbs.
- Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
As a valued member of our retail workforce, you will unlock key benefits to grow your career with us, including competitive staff discounts, career advancement opportunities, a flexible schedule, and a generous employee discount program.
We actively encourage our current and future employees to unleash their style, embrace their individuality, and own their journey. We value diversity, creativity, and personal growth, and offer opportunities for professional development and career advancement.
