Sales Associate

2 weeks ago

Bakersfield, California, United States Forever 21 Full time
Job Title: Sales Associate

Forever 21 is a leader in the global fast fashion market, operating 350+ stores across the USA and a robust e-commerce platform. We are seeking a Sales Associate to join our team, who will demonstrate knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience.

Responsibilities:
  • Create a welcoming environment for customers
  • Respond to customer inquiries and needs
  • Proactively seek opportunities to deliver a great customer experience
  • Assist in the location, availability, and selection of merchandise
  • Use basic selling techniques to engage with customers
  • Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty
  • Follow the Company's Customer FIRST model
  • Complete sales transactions and maintain proper accountability at registers
  • Process merchandise returns and exchanges courteously and under company guidelines
  • Speak positively about the brand, customers, and team members
  • Demonstrate initiative, teamwork, and ownership in every interaction
  • Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations
  • Assist in daily store recovery
  • Adhere to company policies, procedures, and loss prevention practices
  • Share feedback and ideas with management to improve processes
  • Adapt to a changing environment and manage multiple tasks
  • Provide support for all cross-functional departments
  • Help set the tone and standards that drive customer satisfaction and business growth
Qualifications:
  • Must be at least 16 years old
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred
  • Must be energetic and charismatic
  • Must have strong communication, organizational, and time management skills
  • Must have excellent interpersonal skills and act with integrity and business maturity
  • Must be able to complete sales transactions in the POS register system
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays
  • Must be able to spend up to 100% of working time standing and walking
  • Must be able to lift and carry up to 50 pounds
  • Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals
Benefits:
  • Competitive staff discounts across all Sparc brands (30-60% off)
  • Career advancement opportunities within retail and corporate offices
  • Flexible schedule
  • Forever 21 Ignite: Education Benefit in partnership with Campus.edu to obtain an Associate Degree with an exclusive College Scholarship from Forever 21
  • Unlock more great benefits as you transition into full-time opportunities with us

Forever 21 is an equal opportunity employer, committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of Protected Characteristics.

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