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Surgical Patient Advocate
2 months ago
Overview
At Hackensack Meridian Health, our team members are the cornerstone of our mission to enhance the well-being of our patients. We foster an environment of collaboration and support, ensuring that our employees thrive as integral parts of our community.
As we strive for continuous improvement, we remain committed to transforming healthcare and leading positive change.
The role of the Surgical Patient Advocate is pivotal in guiding and educating patients and their families throughout the surgical and cancer care journey.
Key Responsibilities
A typical day for a Surgical Patient Advocate at Hackensack Meridian Health includes:
- Treating all patients with respect and professionalism.
- Delivering proficient clinical care during patient consultations, recognized as a subject matter expert in the relevant specialty.
- Facilitating effective communication between patients and healthcare professionals.
- Providing educational resources and support to patients and their families.
- Welcoming patients warmly and efficiently managing their information.
- Accurately executing physician's orders.
- Guiding patients through the healthcare system, acting as a dedicated advocate.
- Assisting patients and families in coping with the emotional challenges associated with cancer.
- Coordinating appointments to ensure timely access to diagnostic and therapeutic services while accommodating patient needs.
- Responding to patient inquiries via phone, effectively managing appointment scheduling and problem resolution.
- Communicating professionally with physicians.
- Conveying messages to clinicians and ensuring appropriate follow-up.
- Ensuring all necessary materials for new patient visits are prepared in advance.
- Advising patients on required documentation for their visits.
- Efficiently preparing new patient records in accordance with practice standards.
- Gathering clinical information to facilitate appropriate referral scheduling.
- Encouraging referrals and managing new appointment scheduling based on clinical needs.
- Investigating scheduling alternatives if the next available appointment is not timely, following up with patients and physicians as needed.
- Identifying and addressing barriers to care that may hinder timely treatment.
- Connecting patients with essential resources and support systems.
- Assisting patients in accessing financial services for healthcare needs.
- Collaborating with clinical research teams to identify potential research subjects for clinical trials when appropriate.
- Building relationships with hospital and community services.
- Providing community education to enhance public awareness.
- Participating in practice hours across various locations as required.
Qualifications
Education, Knowledge, Skills, and Abilities Required:
- Registered Nurse (Associates, Diploma, BSN).
- A minimum of 3 years of nursing experience in a related field (Surgery/Oncology).
- Proficient computer skills.
- Exceptional written and verbal communication abilities.
- Strong organizational capabilities.
- Robust critical thinking skills.
Licenses and Certifications Required:
- New Jersey State Professional Registered Nurse License.
If you believe this description aligns with your skills and experience, we encourage you to consider this opportunity.
