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Senior IT Manager, Solutions Support
2 months ago
The Senior IT Manager, Solutions Support is a key leadership role that requires a proactive and collaborative individual who can manage a portfolio of solutions that align with the company's goals. This role ensures that technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of IT professionals.
Key Responsibilities- Service Delivery:
- Partner with IT teams to resolve recurring issues, provide documentation and training, and serve as an escalation point for support tickets.
- Collaborate with Project Managers to ensure project execution aligns with business objectives.
- Business Analysis:
- Evaluate new business requests, translate them into technical requirements, and maintain accurate system documentation.
- Monitor and update the current solution portfolio to stay aligned with business needs and emerging technology trends.
- System Administration & Support:
- Perform software updates, maintain system configurations, and lead Tier 3/4 support escalations.
- Ensure clear documentation and smooth transitions to the support organization.
- Bachelor's or master's degree in computer science, information systems, project management, or related field, or equivalent IT experience.
- Minimum of five years in minimum of two IT solution development disciplines, with at least three years in IT management roles.
- Experience in the c-store, retail, and/or fuel wholesale industries is essential.
- Experience with enterprise resource planning (ERP) systems required; PDI Technologies experience strongly preferred.
- Strong understanding of emerging technologies and the ability to apply them to evolving business models.
- Excellent leadership, analytical, and communication skills, with the ability to work in an outsourced environment and navigate organizational dynamics.
The Wills Group offers a hybrid schedule with two days in-office at our headquarters, with occasional additional days for training or meetings. Occasional travel to sites or conferences, with related expenses eligible for reimbursement.
Why Join The Wills GroupThe Wills Group is a thriving, family-owned company that takes pride in its strong presence across the Mid-Atlantic region. We are shaping the future of convenience retailing, fuels marketing, and commercial real estate. Our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years.
We are dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured.
Benefits and PerksThe Wills Group offers a range of benefits and perks that contribute to your overall well-being, including:
- Financial Well-being – Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
- Physical Well-being – Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets.
- Paid Time Off – Vacation, sick, personal, community engagement, and parental leave for new parents.
- Work/Life Balance – Hybrid and Flexible work environment, Employee Assistance Program, travel assistance, family life planning.
- Education and Development Opportunities – 100% tuition reimbursement to support our people's education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).
