Branch Manager

1 week ago

Malvern, Arkansas, United States PNC Full time
Job Description

As a Branch Manager at PNC, you will be responsible for leading all aspects of branch performance. This includes driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. You will create a differentiated customer experience, making banking easy in an omni-channel environment. You will collaborate with a broad range of eco-system partners, and be accountable for risk management and compliance.

Key Responsibilities
  • Lead a high-performing team through the attraction, on-boarding, coaching, and development of branch team members.
  • Utilize a branded sales process to achieve sales targets and customer loyalty.
  • Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households, and through collaboration with eco-system partners.
  • Drives business banking results primarily through business development and community involvement activities.
  • Coaches to consultative selling to drive results and enable customer financial well-being.
  • Has foundational understanding of balance sheet and income statement.
  • Manages and coaches to the delivery of a differentiated client experience.
  • Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
  • Leads effective problem resolution, making banking easy for customers.
  • Connects all of PNC, delivering a seamless customer experience in an omni-channel environment.
  • Drives the employee experience.
  • Responsible for acquiring and retaining talent through effective on-boarding, coaching, and development.
  • Makes talent development a priority for all branch team members.
  • Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
  • Models PNC values by cultivating and supporting an inclusive workplace.
  • Manages operational, human capital, reputational, and business risk.
  • Exercises leadership, authority, and sound decision-making to mitigate sales practice risk.
  • Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
Requirements
  • Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented
  • Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management
  • Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties.
  • Typically requires 3+ years of related experience.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level.

To learn more about these and other programs, including benefits for full-time and part-time employees, visit pncbenefits.com > New to PNC.

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