Senior Benefits Specialist

3 weeks ago


Phoenix, Arizona, United States OneDigital | Resourcing Edge Full time
Job Title: Senior Benefits Specialist

At OneDigital | Resourcing Edge, we are seeking a highly skilled Senior Benefits Specialist to join our team. As a key member of our benefits team, you will be responsible for ensuring our customers can hire, onboard, and understand their benefits for themselves and their employees.

Key Responsibilities:

  • Assist with the development, testing, and implementation of new plan designs for renewal or clients adding new plans.
  • Reports, policies, and procedures related to benefits administration and service.
  • Support the benefits team as needed and provide daily support to client account managers, payroll, and sales.
  • Work collaboratively with the team to coordinate compliance and systems for clients.
  • Maintain data integrity and system functionality of all benefits information.
  • Optimize the performance of our benefits admin system.
  • Perform benefits analysis, validations, and audits to ensure quality control and adherence to established procedures.
  • Resolve client inquiries and provide relevant information as requested internally and externally.
  • Organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services.
  • Manage open cases to ensure problem resolution in the shortest amount of time possible.
  • Document customer interactions in the CRM system.
  • Ensure proper triage, escalation, and effective resolution of all inquiries.

Key Measurables:

  • Case management, closing cases in 3-5 days or less with a target of 75%.
  • Service efficiency/Improvements and innovations.
  • Utilize the data processing team for 80% or more of repetitive tasks.
  • Update plans in Prism system for benefits elections and rates accurately after open enrollment target 99% accuracy.
  • Complete quarterly goals.

Preferred Skills:

  • Provides accurate information in a friendly, professional, and empathetic manner.
  • Previous payroll experience is a plus.
  • Highly organized and detail-oriented.
  • Passion for working in a team environment.
  • Ability to manage multiple projects running concurrently.
  • Critical thinking, problem-solving, and time management.
  • Knowledge of Prism HR platform is a plus, along with building benefit forms, workflows, and validating enrollment processes strongly preferred.

Required Experience:

  • Technical skills are mandatory and proficiency in Outlook, Microsoft Office Suite, Typing.
  • Strong written and verbal communication skills with a talent for precise articulation of customer issues.
  • Bachelor's degree or 4 years benefits service experience.
  • Great problem-solving mindset, thinking first from principles of customer care.


  • Phoenix, Arizona, United States Resourcing Edge Services LLC Full time

    Job Title: Senior Benefits SpecialistWe are seeking a highly skilled Senior Benefits Specialist to join our team at Resourcing Edge Services LLC. As a key member of our benefits team, you will be responsible for developing and maintaining our clients' benefits knowledge and ensuring compliance with regulatory requirements.Key Responsibilities:Assist with the...


  • Phoenix, Arizona, United States Cogir Senior Living Full time

    About Cogir Senior LivingCogir Senior Living is a dynamic and growing company specializing in senior living management. With over 90 senior living communities across 11 states, we offer a unique opportunity to make a meaningful impact in the lives of our residents and team members.Job SummaryWe are seeking a highly skilled Director of Compensation and...


  • Phoenix, Arizona, United States American Senior Benefits Full time

    About American Senior BenefitsAt American Senior Benefits, we're passionate about helping families achieve peace of mind in their retirement years. Our unique four-pronged value proposition sets us apart from the competition, and we're looking for professionals who share our commitment to excellence.Job SummaryWe're seeking a highly motivated and...


  • Phoenix, Arizona, United States American Senior Benefits Full time

    Unlock Your Potential with American Senior BenefitsAre you ready to build a successful career in the insurance industry? We're seeking motivated professionals to join our team at American Senior Benefits, a leading provider of retirement solutions powered by Integrity Marketing Group.Key Responsibilities:Develop and maintain strong relationships with clients...


  • Phoenix, Arizona, United States American Senior Benefits Full time

    About American Senior BenefitsWe are a leading provider of insurance solutions for seniors, backed by the Integrity Marketing Group, the largest insurance marketing organization in the country. Our unique value proposition allows us to positively impact the lives of our community every day.Job SummaryWe are seeking a professional who wants to help families...

  • Loan Specialist

    3 weeks ago


    Phoenix, Arizona, United States Veterans Benefits Administration Full time

    Job SummaryThis position is located in the Department of Veterans Affairs (VA) Loan Guaranty (LGY) Office of Loan Management - Portfolio Loan section (LM-PL). The LGY program provides Veteran home ownership opportunities through the provision of federal home loan guarantees.Key ResponsibilitiesConduct extensive audits and approvals of various property...

  • Senior CRM Specialist

    3 weeks ago


    Phoenix, Arizona, United States Sprouts Farmers Market Full time

    Job Title: Senior CRM SpecialistWe are seeking a highly skilled Senior CRM Specialist to join our team at Sprouts Farmers Market. As a key member of our Loyalty and CRM team, you will be responsible for developing and implementing comprehensive customer lifecycle strategies aligned with business goals.Key Responsibilities:Develop and implement customer...


  • Phoenix, Arizona, United States Amgen Full time

    Job Title: Senior Oncology SpecialistAmgen is seeking a highly skilled and experienced Senior Oncology Specialist to join our team in Arizona. As a key member of our sales team, you will be responsible for providing clinical knowledge of our products to medical professionals and driving sales growth in your territory.Key Responsibilities:Develop and execute...

  • GIS Senior Specialist

    3 weeks ago


    Phoenix, Arizona, United States City of Chandler, AZ Full time

    Job Title: GIS Senior SpecialistWe are seeking a highly skilled GIS Senior Specialist to join our team at the City of Chandler, AZ. As a key member of our Development Services Department, you will play a critical role in developing and maintaining our geographic information systems (GIS) infrastructure.About the RoleThis is a full-time regular position with...


  • Phoenix, Arizona, United States Epiq Full time

    Job Title: Senior Document SpecialistWe are seeking a highly skilled and experienced Senior Document Specialist to join our team at Epiq. As a Senior Document Specialist, you will play a critical role in providing exceptional customer service to attorneys and staff, managing and prioritizing workflow, and performing various administrative...


  • Phoenix, Arizona, United States Olsson Full time

    Job Opportunity at OlssonWe are seeking a highly skilled Commissioning Senior Specialist to join our team at Olsson. As a Commissioning Senior Specialist, you will play a critical role in ensuring that our facilities and buildings are functionally working as intended.Key Responsibilities:Monitor daily commissioning processes and perform pre-functional and...


  • Phoenix, Arizona, United States Abbott Company Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Clinical Specialist to join our team at Abbott. As a Senior Clinical Specialist, you will be responsible for providing clinical support and education to customers in the hospital setting. You will work closely with our team to promote Vascular products and provide technical expertise to customers.Key...


  • Phoenix, Arizona, United States Molina Healthcare Full time

    Job Title: Senior Specialist, Quality Interventions/QI ComplianceMolina Healthcare is seeking a highly skilled Senior Specialist, Quality Interventions/QI Compliance to join our team. This role will be responsible for overseeing, planning, and implementing new and existing healthcare quality improvement initiatives and education programs.Key...


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Title: Senior Legislative SpecialistThis is a challenging and rewarding role that requires a strong understanding of legislative processes and court operations. As a Senior Legislative Specialist, you will be responsible for delivering and implementing statewide automation solutions, working closely with Automation Services staff, limited jurisdiction...


  • Phoenix, Arizona, United States Biogensys Full time

    Job Title: Senior Applications SpecialistWe are seeking a highly skilled Senior Applications Specialist to join our team at Biogensys. This is a challenging role that requires a strong background in application support and maintenance.Key Responsibilities:Provide Tier 3 & 4 level support and maintenance for the Dynamix AX 2012 R3 application.Perform...


  • Phoenix, Arizona, United States RSM US LLP Full time

    Empowering Our Clients and PeopleWe are the leading provider of professional services to the middle market globally, instilling confidence in a world of change. Our exceptional people are the key to our Client Service, delivering exceptional results through our Specialist, Service Manager, Senior, Engagement, Project Management, Accounting, and Business...


  • Phoenix, Arizona, United States Olsson Full time

    Job Title: Business Development Senior SpecialistWe are seeking a highly skilled Business Development Senior Specialist to join our team at Olsson. As a Business Development Senior Specialist, you will serve as a subject matter expert across the organization, focusing on land development and related markets.Your role will involve advising technical teams and...


  • Phoenix, Arizona, United States Amada Senior Care Full time

    Job Title: Certified Nursing AssistantAt Amada Senior Care, we are seeking a compassionate and skilled Certified Nursing Assistant to join our team.Job Summary:We are looking for a dedicated and caring individual to provide high-quality patient care to our clients. As a Certified Nursing Assistant, you will be responsible for assisting clients with daily...

  • Senior Underwriter

    3 weeks ago


    Phoenix, Arizona, United States Gallagher Full time

    About the RoleWe are seeking a highly skilled Senior Underwriter to join our global brokerage team at Gallagher. As a key member of our team, you will be responsible for providing underwriting support for new business and renewals, assessing risk, and developing rates for complex group cases.Key ResponsibilitiesProvide underwriting support for new business...


  • Phoenix, Arizona, United States Federal Reserve System Full time

    Job Title: Senior IT Risk SpecialistWe are seeking a highly skilled Senior IT Risk Specialist to join our team at the Federal Reserve System. As a key member of our Supervision + Credit group, you will play a critical role in ensuring the safety and soundness of supervised institutions and the financial stability of the U.S. economy.Job Summary:The Senior IT...