Service Center Support Professional

2 weeks ago


Schenectady, New York, United States Fedex Ground Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Center Support professional to join our team at FedEx Ground. As a key member of our service center team, you will be responsible for providing exceptional customer service, processing documentation, and performing administrative tasks to ensure seamless operations.

Key Responsibilities
  • Provide accurate and timely information to customers via phone, email, and fax
  • Process documentation, including freight bills and reports
  • Perform administrative tasks, such as data entry, filing, and copying
  • Assist with freight pick-up and delivery processes
  • Communicate with sales, operations, and other service centers to ensure customer needs are met
  • Reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers
Requirements
  • High school diploma or equivalent required
  • Two years of general office experience preferred
  • One year of customer service experience preferred
  • Previous transportation experience preferred
  • Strong phone and interpersonal skills
  • Ability to count and perform basic math
  • Strong written and verbal communication skills
  • Ability to comprehend FedEx service products
  • Ability to use general office equipment
  • Typing/data entry skills
  • PC experience with ability to learn required computer systems/programs
Working Conditions
  • Office/dock environment
  • Fast-paced; deadline-oriented
  • Hours may vary due to operational needs


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