Water Application Support Specialist

3 weeks ago


Marietta, Georgia, United States Cobb County, GA Full time
Job Summary

We are seeking a highly skilled Water Application Support Specialist to join our team at Cobb County Government. As a key member of our Water Department, you will provide application user support for assigned applications and serve as a liaison between the department and Information Services.

Key Responsibilities
  • Provide application user support for assigned applications and troubleshoot end-user problems.
  • Track and monitor application issues, escalate issues to Information Services or vendors as needed, and utilize diagnostic tools and other resources as appropriate.
  • Maintain awareness of application upgrades and new technologies, and attend conferences, workshops, and training sessions as necessary.
  • Support users by developing and running SQL or other database reports.
  • Coordinate procurement of services related to application supported, including preparing Requests For Proposal (RFPs) and participating in negotiations of scope of services and fees for professional services agreements.
  • Act as department representative for projects, developing technical requirements, working with Information Services and vendors to solve problems, and coordinating and conducting application testing.
  • Coordinate with Information Services and vendors regarding department requested changes and enhancements to application.
  • Create and update Standard Operating Procedures for assigned application.
Requirements
  • Associate's degree in Management Information Systems, Computer Technology, Business, or related field, supplemented by three years of experience in end-user support or database report writing, or five years of experience using application to be supported along with demonstrated problem-solving skills.
  • Ability to exert light physical effort in sedentary to light work, with some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds).
  • Ability to communicate orally and work in a variety of environmental conditions.
What We Offer

Cobb County Government is proud to be an equal-opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Please note that a criminal background check will be required for this position. If you are willing to accept these terms, please indicate your willingness below.


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