Account Manager

2 days ago


Los Angeles, California, United States Urban Insight Full time
About the Role

Urban Insight is seeking a highly skilled Account Manager to join our team. As a key member of our customer success team, you will be responsible for driving and evolving our customer success strategy, building relationships with our customers, and ensuring the successful delivery of client projects.

Key Responsibilities
  • Develop and execute customer success plans to drive revenue growth and customer satisfaction
  • Build and maintain strong relationships with key stakeholders at our clients
  • Collaborate with our project management team to ensure successful project delivery
  • Identify and mitigate risks to ensure customer satisfaction and revenue growth
  • Record customer activity, outcomes, and communication in our customer management tools
  • Develop and implement strategies to drive customer engagement and retention
  • Work closely with our sales team to manage a pipeline of upcoming renewal opportunities
Requirements
  • 5+ years of experience in a post-sales Onboarding, Customer Success, or Account Management position
  • 2+ years of experience supporting a technical product, preferably for a SaaS startup
  • Strong customer-facing and presentation skills
  • Excellent written and verbal communication skills
  • A positive attitude and passion for providing outstanding customer service
  • Detail-oriented and extremely organized
  • Strong analytical and problem-solving skills
  • Exceptional time management skills, with an ability to thrive in a fast-paced environment
  • Self-motivated with a proven ability to work collaboratively and independently within a team setting
About Urban Insight

Urban Insight is a leading digital agency with a proven track record of delivering innovative solutions to our clients. We work with some of the best-known museums, nonprofits, and institutions, and have won numerous design awards for our work. We offer a flexible working environment, a competitive salary, and opportunities for growth and development.

We are committed to providing a positive and supportive work environment, and offer a range of benefits, including medical, dental, and vision insurance, 15 days of PTO, and a company-sponsored 401(k) plan with employer match.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter.


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