Licensed Retail Manager
4 days ago
U.S. Vision is seeking a highly skilled Licensed Retail Manager to join our team in Dublin/Columbus, OH.
As a Licensed Retail Manager, you will be responsible for leading our optical sales team, driving sales growth, and controlling expenses while maintaining a high level of customer satisfaction. You will supervise, coach, and develop optical staff to the next level, overseeing key responsibilities such as customer service, sales growth, staff development, operational excellence, and patient engagement.
Key Responsibilities:
- Customer Service: Deliver exceptional customer service, ensuring a positive experience for all patients, customers, colleagues, and business partners.
- Sales Growth: Drive sales growth while controlling expenses, achieving personal and store goals.
- Staff Development: Supervise, coach, and develop optical staff to the next level.
- Operational Excellence: Execute effective operational and procedural processes, ensuring efficiency and effectiveness.
- Patient Engagement: Engage with patients and customers to fulfill prescriptive eyewear needs.
Requirements:
- Experienced Optician preferred.
- Sales ability to connect with customers, uncover their needs, recommend items based on their needs, and educate the customer on their purchases as outlined in our CURE selling model.
- Polished and professional communication and customer-centric service skills.
- Experience with POS, computer, and timekeeping systems, and Microsoft office.
- Capable of working with and servicing diverse people.
- Self-motivation, action-oriented, and creative problem solver open to feedback and learning.
- Reliability and punctuality in attendance to keep store hours and coverage in the store.
- Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events.
- Ability to meet the physical needs of the job and multitask in a busy work environment.
Benefits:
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k, IRA).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation, Sick & Public Holidays).
Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications.
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