Software Support Analyst I
4 days ago
We are seeking a highly skilled Software Support Analyst I to join our team at Vantage Credit Union. As a key member of our IT department, you will be responsible for providing top-notch support for our core banking platform and its ancillary applications.
Key Responsibilities- Manage tier I support for day-to-day operations of core banking platform, its processes, and its ancillary applications.
- Ensure daily, monthly, and yearly batch process automation is successful.
- Act on application-related incidents and enhancement requests within determined service-level agreement (SLA).
- Assigns and maintains user login and passwords for assigned applications.
- Assists with the new hire and employee change process.
- Document procedures and develop instructional documents for internal staff.
- Communicate with cross-departmental project groups concerning new systems, products, and/or services.
- Reach out to appropriate vendor or internal support for software related incidents and service requests.
- Provide updates, statuses, and completion information to management and ticketing system.
- Assist in Business Continuity planning and exercises for core banking ecosystem recovery.
- Adhere to credit union and data center security procedures.
- Provide back up support for the Service Desk as needed.
- Advance knowledge of Windows 10, Office 365, and Microsoft Server operating systems.
- Working technical knowledge of current network protocols including TCP/IP, RDP, SSH and SFTP.
- Basic understanding of Linux operating systems.
- Familiar with Microsoft Active Directory and management services.
- Experience working in a financial institution.
The position requires occasional weekend and extended shifts for updates, upgrades, and project rollouts. You will be required to carry a company cell phone and be available for after-hours support on a rotating basis. Occasional travel or moving from one office location to another or from one department to another at the headquarters building may be required.
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Software Architect
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