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Change Management Consultant

2 months ago

Dublin, Ohio, United States Northwoods Full time
Position Overview

Salary: Competitive

As a Change Management and Training Consultant, you will leverage your expertise in industry training and change management to effectively implement organizational transformations and tailored training for our software solutions. This position involves significant travel commitments.

Key Qualifications

  • Bachelor’s degree in Business Administration, Computer Science, Social Work/Human Services, or a related discipline with at least 1 year of relevant experience, or a minimum of 3 years of applicable experience.
  • Certification as a Change Management Professional (CCMP) is mandatory.
  • Proficiency in Microsoft Office Suite and Adobe PDF tools.
  • Familiarity with SaaS project implementations is advantageous.
  • Experience in Health and Human Services is preferred.
  • Specialized training in Adult Learning, Business Analysis, or Organizational Assessment is a plus.
  • Must possess authorization to work in the United States and currently reside there.
  • Willingness to travel extensively, up to 85% of the time, is required.

Responsibilities

  • Conduct assessments to gauge organizational culture, processes, and readiness for change.
  • Collaborate with agencies to pinpoint strengths and challenges related to change.
  • Foster and facilitate organizational engagement.
  • Formulate change strategies and plans, implementing initiatives with clear timelines and milestones.
  • Develop communication strategies to keep agency personnel informed, ensuring clear messaging to minimize resistance and garner support for changes.
  • Create and deliver customized training sessions to prepare agencies for new operational methodologies.
  • Assist agencies in monitoring progress and facilitating necessary adjustments to ensure successful change adoption.
  • Develop and document Standards of Practice (SOP) for Change Management practices related to SaaS solutions.
  • Work alongside Project Managers to create training schedules that align with customer availability.
  • Regularly evaluate and update training materials based on product changes, enhancements, and feedback from trainers and staff.
  • Engage in customer-facing activities, both in-person and via video conferencing, throughout project implementation, including change implementation sessions and training.
  • Maintain in-depth knowledge of Northwoods products to provide consultation on business process changes and transition planning, troubleshoot issues, and identify workflow efficiencies.

Ideal Candidate Attributes

  • Proven ability to guide customers through change management processes.
  • Demonstrated success in recognizing, recommending, and implementing strategies for improved business practices.
  • Experience applying innovative technology solutions within human services organizations.
  • Strong capability in managing cross-functional projects with meticulous attention to detail.
  • Excellent presentation skills, both in-person and remotely, with the ability to adapt to audience needs and manage group dynamics.
  • Clear and effective communication skills, both verbal and written, with the ability to craft compelling narratives from data.
  • Highly organized with exceptional time management skills, capable of handling multiple tasks concurrently.

What We Offer

  • Comprehensive medical, dental, and vision insurance with H.S.A. options.
  • Short- and long-term disability coverage.
  • Company-paid basic life insurance.
  • 401(k) plan with a 3.5% company match and immediate vesting.
  • Access to free financial education and consultation services.
  • Wellness programs aimed at reducing insurance premiums.
  • Robust Employee Assistance Program (EAP) including free therapy sessions and lifestyle coaching.
  • Paid parental leave and volunteer time off.
  • Generous paid time off (PTO) policy and 10 company-paid holidays.

Northwoods is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply, even if they do not meet every qualification listed. Our focus is on building a team that is passionate about making a positive impact in the Health and Human Services sector.

About Northwoods

Northwoods develops software solutions that enhance the effectiveness of case managers and social workers in the Health and Human Services field. Recognized as a top workplace, we are dedicated to making a meaningful difference in the lives of HHS professionals and the families they serve.

Our core values include:

  1. Curiosity: Embracing questions and active listening.
  2. Community: Supporting and celebrating diversity among team members.
  3. Resourcefulness: Encouraging innovation and collaboration.
  4. Stewardship: Upholding our values and mission.

We believe in accountability and fostering a culture where team members can thrive while contributing to our mission.