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Residential Support Specialist
2 months ago
At First Step House, we are committed to our mission of helping individuals create lives filled with meaning, purpose, and recovery.
We are currently seeking a full-time Housing Support Staff member to join our team in providing essential support services.
The Housing Support Staff plays a critical role in ensuring the well-being, safety, and accountability of residents at Central City Apartments. This position involves managing the daily operations of the lobby, assisting residents and authorized visitors with their entry and exit from the building and their individual apartments. Strong interpersonal skills are essential, as staff will interact with the public and must handle potentially challenging situations with composure and professionalism.
In addition to direct resident support, the Housing Support Staff will collaborate with the House Manager and Program Manager on various administrative tasks, aligning with the objectives set by the Senior Management Team, Executive Director, and Board of Directors. Maintaining clear professional boundaries and a solid understanding of ethical responsibilities is crucial for success in this role.
Key Responsibilities:
- Deliver high-quality care and support to residents.
- Provide exceptional customer service to residents, stakeholders, and funders.
- Support clinical and administrative teams in their initiatives.
Work Schedule:
- Standardized 36-hour work week
- Compensation: $23.52 per hour
- Shift: Three 12-hour shifts (Grave: 6 pm to 6 am)
Qualifications:
- High School diploma or equivalent required.
- Peer Support Specialist Certification is preferred but not mandatory.
- Experience working with vulnerable populations is advantageous.
- A valid driver's license is necessary.
Benefits:
- Generous paid time off that increases with tenure.
- Comprehensive holiday policy, including 15 observed holidays each year.
- 401(k) plan with employer matching (up to 5%).
- Medical, Dental, Vision, and Life Insurance coverage.
- Opportunities for annual merit increases and bonuses.
Essential Duties:
- Provide peer-based support and encouragement to program participants.
- Utilize a trauma-informed approach in all interactions.
- Employ mediation, conflict resolution, and crisis management techniques.
- Possess knowledge relevant to specific populations, including low-income individuals and those with histories of homelessness or mental health and substance use challenges.
- Transport residents to and from appointments as needed.
For more information about our organization, please visit our website. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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